Popular, ongoing items are not stock checked as they are still available to order from the respective supplier. In some cases, we may sell out in store and your order will be put on hold until our restock arrives.
Yumo Pro Shop cannot guarantee when an order will arrive sent by free shipping. All information below is only an estimate. We encourage you to order in a timely fashion to avoid delays caused by holidays, shipping or product availability. If you require them to arrive quicker than regular time frame please contact firstname.lastname@example.org for an Express shipping quote.
Yumo Pro Shop will only cover for free shipping if your order meets the minimum requirement. All items must be shipped together, including pre-order items and items that are pending arrival to our store.
If you would like part of your order to be shipped separately, additional shipping fees will apply to the second shipment unless your total order exceeds the minimum requirement twice.
Items requiring special shipping requirements due to weight or dimensions may not be included in this offer.
Please make sure your shipping address is entered correctly! If you enter or leave out any information on your shipping address and your order has been shipped out, you are responsible for any fees charged by carriers for an address change.
When receiving your packages please check to make sure there is no damages from the delivery. If there is any issues please let us know right away. If nothing is reported within the week that you received the package it would be very hard for us to submit any claim to the courier service.
Your order will be ready for pick-up when you receive an email or call from Yumo Pro Shop during our business hours:
Daily Monday-Sunday 10AM-6PM
Address: 1053-2560 Shell Road, Richmond BC V6X 0B8
Tel: (604) 445 0825
Items will only be on HOLD for 3 Months. After that we will put the item back for sale and the amount you paid will be used as store credit. If you are not in town to pick up the items and would like us to hold longer please email email@example.com to let us know.
Yumo Pro Shop team works hard to provide fast shipping time. Orders received before 12:00PM will normally be shipped the same day if it is available in store with no stringing service required. Some items may be sold out in store but available for purchase, which will require additional handling time for us to receive our restock of items from the supplier. Items that need to be strung will be shipped out within 1-4 business days. If you do not receive a tracking number within 4 days business days please notify us right away so that we can check on your order.
If the item is not available (or no longer available in some cases) in store and the handling time is not noted on the product page we will notify you by email with an estimated shipping date.
It is important to note that we are on your side. Delays to you are delays to us. No one wants this and we will do our utmost best to ensure that you have a pleasant shopping experience with us. It is hard for us to control the arrival time of the products as we have to get the items from the brand distributor. We try to get the latest news and dates to announce. Yumo is not responsible for the delay times given to us from the distributors however we will do our best to keep you updated accordingly.
Li-ning products handling time of 6-14 business days if not in stock.
**Weekends and holidays are not counted as a working business day.
Estimate Arrival Time (handling time not included)
Lower Mainland 1-2 business days
Alberta 2-4 business days
Manitoba 4-6 business days
Ontario 5-8 business days
USA 7-11 business days
UK 9-12 business days
Ground shipping further means shipping services run only during the business day and does NOT include weekends or holidays.
**Please contact us at firstname.lastname@example.org or (604) 445-0825 if you would like to arrange for Express Shipping.
OUT OF STOCK Items
Yumo Staff will email you within 48 hours to provide a time frame for arrival if the item is out of stock. If the product is out of stock from the distributor and we are unable to order, a Full Refund will be issued.
Yumo tries to bring the latest and greatest products, due to limited stock for first batch of shipments Yumo offers a PRE-ORDER SYSTEM, so that our customers can reserve the items they wish to have ahead of time. Dates provided comes from the Distributors/Manufactures, Yumo tries to updated the latest information whenever possible. Yumo is not responsible for any delays estimated.
If you would like to cancel an order before it has arrived at Yumo Pro Shop, there will be a surcharge of $2 for transaction fees.
If the pre-ordered item has not arrived within a month of estimated time arrival, customers may request for a full refund.
Pre-Order items are not exempt from our free shipping offer (C$200 within Canada, C$250 International). Unless your order exceeds the minimum requirement twice for an order to be shipped separately, all items must be shipped together in an order. Ie. If you are located within Canada and your subtotal amount is over C$400, you may request for your items to be shipped separately free of charge.
In any other case, you are required to pay an additional standard shipping fee if you would like part of your order to be shipped separately.
Cancellation on Order
If for any reason you would like to cancel your order please email or call us. Please note that there is a handling fee. Please see chart below:
| Before tracking is received
|After tracking is received
|If shipped out already
||$8.00 CAD + Shipping cost
Charges are made due to credit card fees, handling time, package materials, etc.
If we are unable to fulfill all items in an order we will issue Full Refunds. Transaction fee will still be applicable if a part of your order is available.
Rackets that have already been strung will be subject to a full stringing service charge depending on the type of strings you have selected. Click here for prices.
Damage During Transit
In the event of products being damaged upon delivery/receiving (for orders being shipped), customers MUST provide Yumo Pro Shop right away after receiving with photos of the damaged products AND photos of the packaging from different angles. Customers must also keep everything with them, including all packaging materials, until investigation is complete. Failure to provide the above will result in the courier rejecting/denying damage claims and no compensation can be given.