Menu
Cart

Return & Warranty Policy

Returns/Exchanges
Yumo Pro Shop offers a 14-day conditional return policy for all of its products purchased at regular price, except badminton shuttles. Any "unused" products may be returned at buyers cost, minus shipping charges from the original invoice, within 14 days of the Purchase date (or 14 days of the delivery date if your order was shipped). Returns and exchanges will only be accepted for items that are in new, unused condition, with all original packaging. Any items showing signs of usage or opened packaging will not be accepted.

If for any reason you would like to cancel/refund your order please email or call us. Please note that there is a handling fee. Please see chart below:

Before tracking is received  $2.00 CAD
After tracking is received $5.00 CAD
If shipped out already $8.00 CAD + Shipping cost

Charges are made due to credit card fees, handling time, package materials, etc. 

Rackets that have already been strung will be subject to a full stringing service charge depending on the type of strings you have selected. Click here for prices.

If we are unable to fulfill the order we will issue a Full Refund. 

SALE Items

Yumo Pro Shop offers the lowest price possible. Purchases made during a sale or on clearance are FINAL SALE and cannot be returned or exchanged.

How to Return or Exchange?

Rackets: Manufacturer plastic wrap on handle is not tampered, all stickers and tags are still in place as it was when new, must include original cover. If a racket was requested to be strung by Yumo Pro Shop, it is considered a customized racket and is not eligible for return. If stringing for the racket was not requested, unused with the manufacturer plastic wrap on handle, the buyer must pay for a 10% handling fee. If a racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not eligible for return. Rackets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage.

All Other Items: must be in its original packaging, unopened, unworn and with all tags and/or stickers still attached. The packaging of the item must be returned in the same condition. Buyer must pay for all shipping costs and a 10% restocking fee. If returning from an order purchase eligible for free shipping that will total under $200/$250, buyer must cover for the standard shipping fee covered by Yumo Pro Shop from the original order.

All Returns/Exchange must be sent back to Yumo Pro Shop using pre-paid shipping (buyer pays all shipping costs), insured that the packing is in the same packaging or securely packed (any damages from the return, buyer will need to claim shipper for insurance, it will no longer be eligible for return). All Returns/Exchange must also have the order number written on the outside of the box for smooth process. Any that do not have this order number will not be refunded. 

Returns/Exchange Yumo Pro Shop
1053-2560 Shell Road
Richmond, BC V6X 0B8
New exchanged items will only be shipped out after we have received the returned item in it's original condition. The buyer must make a payment for the standard shipping costs to ship out the exchanged item. 

How to report defective merchandise?

Rackets: All rackets purchased from Yumo Pro Shop has a 6 month manufacture warranty from the day that it was purchased.  This warranty covers Manufacturer defects only and does not cover accidental damage. As such, it is NOT 100% guaranteed that a claim will yield a new Racket. For situations where Yonex, Victor, Li-Ning, Black Knight, Kumpoo, Apacs, Xtrm decides that a racket has a Manufacturer defect, the company will provide a new racket (frame only).  Please do not cut the string as this voids all warranty.  This process usually takes approximately 8-12 weeks. 
Yonex Rackets:

***IMPORTANT***

Please contact us directly at Yumo Pro Shop for all warranty inquiries. ALL racquets must be sent back to Yumo Pro Shop to process for warranty through YONEX CANADA. Your rackets can only be warranted by YONEX CANADA and will be rejected if you send directly to them.

***Racquets strung ABOVE the recommended tension of the racquet will void warranty. ***

  1. Yonex Badminton racquets are guaranteed for 6 months and Yonex Badminton Shoes are guaranteed for 3 months from date of consumer purchase against manufacturers defects in materials and workmanship only.
  2. The above warranty does not apply to string breakage or to racquet breakage caused by intentional or inadvertent misuse as determined by Yonex Canada.
  3. Replacement racquets do not qualify for additional warranty.
  4. The above guarantee covers replacement of frame only. Stringing will be an extra charge.
  5. All shipping costs will be at the buyer’s expense including:
  • Prepaid shipping to Yumo Pro Shop
  • $15 shipping/handling charge to Yonex Canada
  • Standard flat rate shipping for the replacement racquet back to your location (if warranty claim is accepted). 
  • To process the claim:
  •  

    1. To file a claim, contact returns@yumo.ca
    • Email heading: ‘Order# _____ - Warranty Claim’
    • Please attach photos of the defective item
    • Brief description 
    1. Securely package the merchandise. Yumo Pro Shop is not responsible for any damages for the package while in transit. Please write your order number on the outside of the wrapped box as given to you to request for a warranty claim. 
    2. Include a copy of the invoice inside the box. 
    3. Prepaid Shipping to:

    Yumo Pro Shop (Order#_____)

    1053-2560 Shell Road

    Richmond, BC V6X 0B8

     

    1. Your warranty will be processed within 8-12 weeks upon receipt of package. This includes the time it takes to ship the racket to the manufacturer as well as the manufacturer inspecting the racket and shipping it back. 
Victor Rackets:
Please keep all proof of purchase items you can to help provide a time line of when your victor product was purchased, as this will affect warranty terms. Please contact Victor directly for warranty claims if you are located in CANADA. 
Head Office
Suite #105
338 West 8th Avenue
Vancouver, BC, Canada
V5Y 3X2
Phone: 604-875-1070
Toll Free: 1-877-875-1070
Email: info@victorracquets.com
Shoes: All shoes manufacture defect only warranty within 30 days of purchase.
All other items: Must contact returns@yumo.ca with pictures of the item within 14 days of the delivery date and email explaining where it is defective. If it was a shipping damage Yumo Pro Shop will file a claim with the courier. Process usually takes approximately 2-6 weeks.
1. To file a claim, contact returns@yumo.ca for a authorization code.
• Email heading Order# _____ - Warranty Claim
• Email photos
• Brief description 
2. Pack the merchandise in its original packaging. Yumo Pro Shop is not responsible for any damages for the package while in transit. Please write the Authorize Code number on the outside of the box as given to you by request for a Warranty Claim. 
3. Include a copy of the invoice inside the box. 
4. Your warranty will be processed within 8-12 weeks upon receipt of package. This includes time it takes to ship the racket to the manufacturer as well as the manufacturer inspecting the racket and shipping it back. 
5. If your racket is replaced you will be responsible for any additional shipping charges and stringing services.
 
Sale

Unavailable

Sold Out