If for any reason you would like to cancel/refund your order please email or call us. Please note that there is a minimum $2 transaction/handling fee. Please see chart below:
|Before tracking is received||$2.00 CAD|
|After tracking is received||$5.00 CAD|
|If shipped out already||$8.00 CAD + Shipping cost|
Charges are made due to credit card fees, handling time, package materials, etc.
Rackets that have already been strung will be subject to a full stringing service charge depending on the type of strings you have selected. Click here for prices.
If we are unable to fulfill ALL ITEMS in an order we will issue a Full Refund.
e.g. If one item is available but another is not and you want to cancel the order, there will be a $2 transaction fee.
If ALL items are unavailable and cannot be fulfilled, a full refund will be issued.
How to Return or Exchange?
If returning from an order purchase eligible for free shipping that will total under $200/$250, the buyer must cover for the standard shipping fee covered by Yumo Pro Shop from the original order.
See here for shipping policy.
Please contact us prior to shipping back an order.
- Manufacturer plastic wrap on handle is not tampered, all stickers and tags are still in place as it was when new, must include original cover.
- If a racket was requested to be strung by Yumo Pro Shop, it is considered a customized racket and is not eligible for return.
- If stringing for the racket was not requested, unused with the manufacturer plastic wrap on handle, the buyer must pay for a 10% handling fee. If a racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not eligible for return.
- Rackets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage.
- Shoes must be unworn with all tags attached and in the original box
- Shoe returns are subject to a 10% restocking fee + applicable shipping costs
- We will not accept shoes with clear dirt marks, if you have only worn them inside your home, please make sure the soles are clean before returning otherwise
All Other Items: must be in its original packaging, unopened, unworn and with all tags and/or stickers still attached. The packaging of the item must be returned in the same condition. Buyer must pay for all shipping costs and a 10% restocking fee.
All Returns/Exchange must be sent back to Yumo Pro Shop using pre-paid shipping (buyer pays all
- Yumo is not responsible for any custom clearance fees (or any other fees applicable).
- Return packages will not be accepted until the customer has paid for the fees.
- All payments are charged in CAD, thus all refunds are made in CAD. If you are purchasing from outside of Canada (I.e. USA), the exchange rate will be in effect and may not be equivalent to the exact amount paid in USD. Yumo can offer store credit so that you can retain the full value, however we are not responsible for any amount lost due to currency exchange.
Returns/Exchange Yumo Pro Shop
1053-2560 Shell Road
Richmond, BC V6X 0B8
How to report defective merchandise?
Please contact us directly at Yumo Pro Shop for all warranty inquiries. Racquets must be sent back to Yumo Pro Shop unless otherwise requested to process for warranty through YONEX CANADA.
***Racquets strung ABOVE the recommended tension of the racquet will void warranty. ***
- Yonex Badminton racquets are guaranteed for 6 months and Yonex Badminton Shoes are guaranteed for 3 months from date of consumer purchase against manufacturers defects in materials and workmanship only.
- The above warranty does not apply to string breakage or to racquet breakage caused by intentional or inadvertent misuse as determined by Yonex Canada.
- Replacement racquets do not qualify for additional warranty.
- The above guarantee covers replacement of frame only. Stringing will be an extra charge.
- All shipping costs will be at the buyer’s expense including:
- Prepaid shipping to Yumo Pro Shop
- $18 shipping/handling charge to Yonex Canada
- Standard flat rate shipping for the replacement racquet back to your location (if warranty claim is accepted).
- To process the claim:
- To file a claim, contact email@example.com
- Email heading: ‘Order# _____ - Warranty Claim’
- Please attach photos of the defective item
- Brief description
- Securely package the merchandise. Yumo Pro Shop is not responsible for any damages for the package while in transit. Please write your order number on the outside of the wrapped box as given to you to request for a warranty claim.
- Include a copy of the invoice inside the box.
- Prepaid Shipping to:
Yumo Pro Shop (Order#_____)
1053-2560 Shell Road
Richmond, BC V6X 0B8
- Your warranty will be processed within 8-12 weeks upon receipt of package. This includes the time it takes to ship the racket to the manufacturer as well as the manufacturer inspecting the racket and shipping it back.
Victor Rackets North America
Suite #105 338 West 8th Avenue Vancouver, BC, Canada
Toll Free: 1-877-875-1070