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Return & Warranty Policy

Returns/Exchanges
Yumo Pro Shop offers a 14-day conditional return policy for all of its products, except badminton shuttles. Any "unused" products may be returned at buyers cost, less shipping charges from the original invoice, within 14 days of the Purchase date (or 14 days of the delivery date if your order was shipped). Returns and exchanges will only be accepted for items that are in new, unused condition, with all original packaging. Any items showing signs of usage or opened packaging will not be accepted.

If for any reason you would like to cancel your order please email or call us. Please note that there is a handling fee. Please see chart below:

Before tracking is received  $2.00 CAD
After tracking is received $5.00 CAD
If shipped out already $8.00 CAD + Shipping cost

Charges are made due to credit card fees, handling time, package materials, etc. 

If we are unable to fulfill the order we will issue Full Refunds. 

SALE Items

Yumo Pro Shop offers the lowest price possible. Purchases made during a sale or on clearance are FINAL SALE and cannot be returned.

 

 


How to Return or Exchange?

Rackets: Manufacturer plastic wrap on handle is not tampered, all stickers and tags are still in place as it was when new, must include original cover. If racket was requested to be strung by Yumo Pro Shop, it is considered a customized racket and is not eligible for return or exchange. If racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not eligible for return. Rackets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage.

All Other Items: must be in its original packaging, unopened, and with all tags and/or stickers still attached.

All Returns/Exchange must be sent back to Yumo Pro Shop using pre-paid shipping (buyer pays all shipping costs), insured that the packing is in the same packaging or securely packed (any damages from the return, buyer will need to claim shipper for insurance, it will no longer be eligible for return). All Returns/Exchange must also have the order number written on the outside of the box for smooth process. Any that do not have this order number will not be refunded. 

Returns/Exchange Yumo Pro Shop
1053-2560 Shell Road
Richmond, BC V6X 0B8

How to report defective merchandise?

Rackets: All rackets purchased from Yumo Pro Shop has a one year manufacture warranty from the day that it was purchased.  This warranty covers Manufacturer defects only and does not cover accidental damage. As such, it is NOT 100% guaranteed that a claim will yield a new Racket. For situations where Yonex, Victor, Li-Ning, Black Knight, Kumpoo, Apacs, Xtrm decides that a racket has a Manufacturer defect, the company will provide a new racket (frame only).  Please do not cut the string as this voids all warranty.  This process usually takes approximately 8-12 weeks. 
Shoes: All shoes manufacture defect only warranty within 30 days of purchase.
All other items: Must contact returns@yumo.ca with pictures of the item within 14 days of the delivery date and email explaining where it is defective. If it was a shipping damage Yumo Pro Shop will file a claim with the courier. Process usually takes approximately 2-6 weeks.
1. To file a claim, contact returns@yumo.ca for a authorization code.
• Email heading Order# _____ - Warranty Claim
• Email photos
• Brief description 
2. Pack the merchandise in its original packaging. Yumo Pro Shop is not responsible for any damages for the package while in transit. Please write the Authorize Code number on the outside of the box as given to you by request for a Warranty Claim. 
3. Include a copy of the invoice inside the box. 
4. Your warranty will be processed within 8-12 weeks upon receipt of package. This includes time it takes to ship the racket to the manufacturer as well as the manufacturer inspecting the racket and shipping it back. 
5. If your racket is replaced you will be responsible for any additional shipping charges and stringing services.
 
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