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Shipping and Handling

FREE SHIPPING!

Canada Free Shipping on orders of $200 or more (before tax)
*Northwest Territories, Nunavut, Yukon - remote area surcharge $15 

USA Free Shipping on orders of $200 or more
*Offer valid only in the contiguous United States (excludes Alaska and Hawaii).
Alaska surcharge, check charge below 

Yumo Pro Shop does not guarantee any shipping dates if sent by FREE SHIPPING. If buyer requires them to arrive quicker than regular time frame please contact shop@yumo.ca and we will provide a quote on the shipping cost and help you arrange. 

 

Flat Rate Shipping

Canada 

Free Shipping over $200 $200.00 and up $0.00
Pick Up In-Store $0.00
Standard Shipping -0.0 lb - 0.4 lb $2.00
Standard Shipping 0.5 lb - 1.9 lb $9.50
Standard Shipping 2.0 lb - 8.0 lb $18.00
United States 
Free Shipping over $200 $200.00 and up $0.00
Pick up in store - Richmond, BC location -0.0 lb - 25.0 lb $0.00
Standard -0.0 lb - 8 lb $28.00
UK, Australia, China, Germany, Indonesia, Malaysia, Alaska - others countries please contact
Shipping lowers when you spend over $250 $250.00 and up $75.00
Pick up in store - Richmond, BC location $0.00
Standard Racket box size Flat Rate $120.00

For 50 dozen shuttles, please email for price, pricing varies on location.  

 

INTERNATIONAL SHIPPING

Your country may charge taxes and duties on international orders. These taxes and duties will be the customer's responsibility.

Please email to inquiry about the shipping cost as every location is slightly different. If you spend over $250, Yumo will cover $25 of the shipping cost. 

 

Shipping Information

Yumo Pro Shop ships by Fedex or Canada Post. All in-stock products are shipped within 1 business day upon approval of your payment. Cancellations are subject to a non-refundable handling fee. 
Current models will have stock throughout the year and are restocked weekly if the product is sold out. If the product is sold out during the time your purchase was made, we will contact you with the expected date of arrival.

Yumo Pro Shop cannot guarantee when an order will arrive sent by free shipping. All information below is only an estimate. We encourage you to order in a timely fashion to avoid delays caused by holidays, shipping or product availability. If you require them to arrive quicker than regular time frame please contact shop@yumo.ca and we will provide a quote on the shipping cost and help you arrange. 

Items requiring special shipping requirements due to weight or dimensions may not be included in this offer. 


"In-Store Pick-Up"

Your order will be ready for pick-up when you receive an email from Yumo Pro Shop. 

Yumo Pro Shop

1053-2560 Shell Road

Richmond, BC V6X 0B8

 

Handling Time

Yumo Pro Shop team works hard to deliver fast shipping time. Orders received before 12:00PM will normally be shipped the same day if it is in stock. Items that need to be strung will be shipped out the next business day.

If it is not in stock and the handling time is not noted on the product page we will notify you by email. If you do not receive a tracking number within 2-3 days please notify us right away. 

It is important to note that we are on your side. Delays to you are delays to us. No one wants this and we will do our utmost best to ensure that your purchase is a happy and enjoyable one. It is hard for us to control the arrival time of the products especially when we have to get the items from the brand distributor. We try to get the latest news and dates to announce. Yumo is not responsible for the delay times given to us from the distributors. 

Li-ning products handling time of 4-5 business days if not in stock. 

 

Shipping Time 

**Weekends and holidays are not counted as a working business day.

Estimate Arrival Time (handling time not included)

Lower Mainland 1-2 business days

Alberta 2-3 business days

Manitoba 4-5 business days

Ontario 5-7 business days

USA 7-11 business days

UK 9-12 business days

**Please contact us at shop@yumo.ca or (604) 445-0825 if you would like to arrange for Express Shipping.

 

OUT OF STOCK Items

Yumo Staff will email you within 48 hours to provide a time frame for arrival if the item is out of stock. If the product is out of stock from the distributor and we are unable to order, a Full Refund will be issued. 

 

PRE-ORDER Items

Yumo tries to bring the latest and greatest products, due to limited stock for first batch of shipments Yumo offers a PRE-ORDER SYSTEM, so that our customers can reserve the items they wish to have ahead of time. Dates provided comes from the Distributors/Manufactures, Yumo tries to updated the latest information as possible. Yumo is not responsible for any delays estimated.

If you would like to cancel an order before it has arrived at Yumo Pro Shop, there will be a surcharge of $2 for transaction fees. 

If the pre-ordered item has not arrived within a month, customers may request for a FULL REFUND.

 

Cancellation on Order

If for any reason you would like to cancel your order please email or call us. Please note that there is a handling fee. Please see chart below:

 Before tracking is received  $2.00 CAD
After tracking is received $5.00 CAD
If shipped out already $8.00 CAD + Shipping cost

Charges are made due to credit card fees, handling time, package materials, etc. 

If we are unable to fulfill the order we will issue Full Refunds. 

 

Ground shipping further means shipping services run only during the business week and does NOT include weekends or holidays.
 
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