ESTIMATED PROCESSING TIMES: ***In-Stock Products without Custom Service:  1-3 business Days. ***Custom Printing without Stringing Service: 2-5 Business Days ***Custom Stringing Service: 2-4 Business Days  ⚡️⚡️⚡️ For express shipping: please contact us at shop@yumo.ca for a quote.

Shipping and Handling

FREE SHIPPING!

Canada: Free Shipping on orders of $200 or more (before taxes & excluding purchase of gift card, table tennis tables/boards and used rackets). 

Free Shipping on orders of pickleball paddles and table tennis rackets $99.99 or more (before taxes & excluding purchase of gift card, table tennis tables/boards and used rackets). 

Additional shipping fee will apply to large package and heavy weighted items like (table tennis tables & stringing machines) & certain areas including but not limited to

  • *Northwest Territories, New Brunswick, Yukon, Nova Scotia
  • *Nunavut - please request for shipping quote 
  • *PO Box: additional surcharge will be quoted
  • Areas with post code starting with A-Z0 (A-Z followed by 0): additional surcharge will apply  

*Surcharge will be calculated according to the weight and size of the order as well as the address so an invoice will be sent to the customer after an order has been placed.*

***If customers are not willing to pay for the surcharge and wish to cancel the order, a $2 transaction fee will apply. ***

***Free shipping does NOT apply to used rackets*** An invoice will be sent to the customer after the order is placed if the order (excluding the used racket) is below $200/$250 before tax. 

USA Free Shipping on orders of $250 or more (excluding purchase of gift card and used rackets) Additional shipping fee will apply to large package and heavy weighted items.

*Offer valid only in the contiguous United States (excludes Alaska and Hawaii and other areas).

**If customers make a request with the courier to change/update their delivery address when the packages are in transit already, an address change fee will apply and the customers are responsible for such fee.   If you wish to change your delivery address before the order ships, please email us at shop@yumo.ca with your order number.**

 

Yumo Pro Shop does not guarantee any shipping dates if sent by FREE STANDARD SHIPPING. Please contact us at shop@yumo.ca if you would like a quote for Express shipping services. 

 

Yumo Pro Shop reserves the right to revise this offer at any time. 

 

UPS  

  

 

Flat Rate Shipping

Canada 

Orders over C$200 Standard Shipping      FREE
Pick Up In-Store        $0.00
Standard Shipping     0.1 lb - 10.0 lb     $24.00

 

United States 


Orders over C$250 Standard Shipping     FREE
Pick up in store - Richmond, BC location         $0.00
Standard     0.0 lb - 10 lb

    $29.00

 

UK, Australia, China, Germany, Indonesia, Malaysia, Alaska
Standard Racket Box* up to 8lbs  Orders over $250CAD     $120-$140
Standard Racket Box* up to 8lbs  Orders below $250CAD    $150-$160
    

*Standard Racquet Box* 29 x 12 x 3 inches - 1-3 racquets/clothing/accessories

Additional surcharge may apply if your order exceeds 8lbs or cannot fit in the standard racquet box size. 

For 50 dozen shuttles, please email for price, pricing varies on location.  

Other countries please contact shop@yumo.ca

 

INTERNATIONAL SHIPPING

Extra shipping cost might be required according to the weight and dimensions of the package, Yumo Pro Shop will notify customers if extra cost is needed.

Your country may charge taxes and duties on international orders. These taxes and duties will be the customer's responsibility.

If a customer refuses the shipment for any reasons, the customer will be responsible for all the related shipping costs plus customs/brokerage fees.

Please email to inquire about the shipping cost as every location is slightly different. If you spend over C$250, Yumo will cover C$25 of the shipping cost. 

 

Shipping Information

Yumo Pro Shop may ship via UPS or Canada Post.
Please refer to our homepage top banner for our current handling time.

For express shipping quote and rush service, please contact us at shop@yumo.ca
As our stock is constantly moving due to in store and online sales, inventory for some items may not be updated live as it is still available to order.

Popular, ongoing items are not stock checked as they are still available to order from the respective supplier. In some cases, we may sell out in store and your order will be put on hold until our restock arrives. 

If you are in a rush to receive your order, please contact us prior to placing your order to check if all items are available in store and ready to be shipped right away within our standard handling time frame (1-4 business days). As orders are fulfilled on a first-come-first-serve basis, a rush fee for stringing service may be applicable if you request for stringing to be rushed so that it can be shipped out sooner. 

Cancellations are subject to a non-refundable handling fee. 
Current models will have stock throughout the year and are restocked weekly if the product is unavailable in store. If the product is sold out during the time your purchase was made, we will contact you with the expected date of arrival.

 

Yumo Pro Shop cannot guarantee when an order will arrive sent by free shipping. All information below is only an estimate. We encourage you to order in a timely fashion to avoid delays caused by holidays, shipping or product availability. If you require them to arrive quicker than regular time frame please contact shop@yumo.ca for an Express shipping quote. 

Yumo Pro Shop will only cover for free shipping if your order meets the minimum requirement. All items must be shipped together, including pre-order items and items that are pending arrival to our store.

If you would like part of your order to be shipped separately, additional shipping fees will apply to the second shipment unless your total order exceeds the minimum requirement twice. 

Items requiring special shipping requirements due to weight or dimensions may not be included in this offer. 

***IMPORTANT***

Please make sure your shipping address is entered correctly! If you enter or leave out any information on your shipping address and your order has been shipped out, you are responsible for any fees charged by carriers for an address change.

When receiving your packages please check to make sure there is no damages from the delivery. If there is any issues please let us know right away. If nothing is reported within the week that you received the package it would be very hard for us to submit any claim to the courier service. 


"In-Store Pick-Up"

 

Mon to Fri | 10am - 6pm
Sat | 10am - 5pm
*Sundays & Public Holidays Closed

113- 3231 No.6 Road
Richmond, Canada

Tel: (604) 445 0825

Items will only be on HOLD for 3 Months. After that we will put the item back for sale and the amount you paid will be used as store credit.  If you are not in town to pick up the items and would like us to hold longer please email shop@yumo.ca to let us know. 

Handling Time

Yumo Pro Shop team works hard to provide fast shipping time.  Some items may be sold out in store but available for purchase, which will require additional handling time for us to receive our restock of items from the supplier.  

Please refer to our homepage top banner for our current handling time. If you do not receive a tracking number within 4 days business days please notify us right away so that we can check on your order. 

If the item is not available (or no longer available in some cases) in store and the handling time is not noted on the product page we will notify you by email with an estimated shipping date. 

It is important to note that we are on your side. Delays to you are delays to us. No one wants this and we will do our utmost best to ensure that you have a pleasant shopping experience with us. It is hard for us to control the arrival time of the products as we have to get the items from the brand distributor. We try to get the latest news and dates to announce. Yumo is not responsible for the delay times given to us from the distributors  however we will do our best to keep you updated accordingly. 

Li-ning products handling time of 5-9 business days if not in stock. 

 

Shipping Time 

**Weekends and holidays are not counted as a working business day.

Estimate Arrival Time (handling time not included)

Lower Mainland 1-2 business days

Alberta 2-4 business days

Manitoba 4-6 business days

Ontario 5-7 business days

USA 7-9 business days

UK 9-12 business days

*Additional shipping fees and/or surcharge apply to certain areas.

Ground shipping further means shipping services run only during the business day and does NOT include weekends or holidays.

**Please contact us at shop@yumo.ca or (604) 445-0825 if you would like to arrange for Express Shipping.

 

OUT OF STOCK Items

Yumo Staff will email you to provide a time frame for arrival if the item is out of stock. If the product is out of stock from the distributor and we are unable to order, a Full Refund will be issued. 

 

PRE-ORDER Items

Yumo tries to bring the latest and greatest products, due to limited stock for first batch of shipments Yumo offers a PRE-ORDER SYSTEM, so that our customers can reserve the items they wish to have ahead of time. Dates provided comes from the Distributors/Manufactures, Yumo tries to updated the latest information whenever possible. Yumo is not responsible for any delays estimated.

If you would like to cancel a pre-ordered item before it has arrived at Yumo Pro Shop, there will be a surcharge of $5 for transaction fees. 

If the pre-ordered item has not arrived within a month of estimated time arrival, customers may request for a full refund.

Pre-Order items are not exempt from our free shipping offer (C$200 within Canada, C$250 International). Unless your order exceeds the minimum requirement twice for an order to be shipped separately, all items must be shipped together in an order. Ie. If you are located within Canada and your subtotal amount is over C$400, you may request for your items to be shipped separately free of charge. 

In any other case, you are required to pay an additional standard shipping fee if you would like part of your order to be shipped separately. 

Cancellation on Order

If for any reason you would like to cancel your order please email or call us. Please note that there is a handling fee.  Please email us with your order number with any cancellation/change requests. 

Please see chart below:

 Before tracking is received  $2.00 CAD
After tracking is received $5.00 CAD
If shipped out already $8.00 CAD + Shipping cost

Charges are made due to credit card fees, handling time, package materials, etc. 

If we are unable to fulfill all items in an order we will issue Full Refunds. Transaction fee will still be applicable if a part of your order is available.

 Rackets that have already been strung will be subject to a full stringing service charge depending on the type of strings you have selected. Click here for prices.

 

Damage During Transit

In the event of products being damaged upon delivery/receiving (for orders being shipped), customers MUST provide Yumo Pro Shop right away with photos of the damaged products AND photos of the packaging from different angles (within 24 hours from receiving.)  Customers must also keep everything with them, including all packaging materials, until investigation is complete.  If nothing is reported within 24 hours that you received the package it would be very hard for us to submit any claim to the courier service.  Failure to provide the above will result in the courier rejecting/denying damage claims and no compensation can be given.

 

Package loss/Missing Items/Services

If a package is lost in transit, for example, if the tracking number says it is delivered but the customer did not receive it, or the tracking number has not been updated for a long time, please contact Yumo Pro Shop immediately and we will request for an investigation to be opened with the courier.  Yumo Pro Shop will have to wait for the investigation report by the courier to be completed before taking the next course of action.  Investigation in general takes up to 12 business days but the length of the investigation is determined by the courier and is out of Yumo Pro Shop's control.  Sometimes package would get delivered during the investigation period.  

Yumo Pro Shop must be notified if any items/services are missing from an order immediately after receiving the order (within 24 hours from the time of delivery).  We might ask for photos for verification.  

 

Wrong Items Received

If the wrong item(s) was sent to you, please send us an email along with photos immediately (within 24 hours from receiving the package) with details of your order number.